Position Overview:
The Discovery Preschools are seeking an organized, tech-savvy, and relationship-oriented individual to join our team as a Digital Operations & Family Specialist. This key role is designed to manage both the digital operations that keep our school running smoothly and foster strong, meaningful connections with our parent community. You will be responsible for maintaining seamless digital communication and operational systems while ensuring our families receive exceptional service and support.
Key Responsibilities:
Digital Operations:
Manage school digital platforms (attendance systems, parent portals, scheduling tools, etc.) to ensure accuracy and efficiency.
Provide technical support to staff and parents regarding software, apps, and communication tools.
Regularly update and maintain the school’s website and social media channels with relevant information and announcements.
Track and report on key digital metrics related to parent engagement and operational efficiency.
Collaborate with the IT team to troubleshoot issues and suggest system improvements.
Organize all paperwork effectively and efficiently
Parent Relations:
Serve as the primary point of contact for parents, offering support, answering questions, and resolving concerns.
Maintain positive and proactive communication with families, ensuring all inquiries are handled professionally and promptly.
Assist in organizing and promoting parent-teacher meetings, events, and school-wide announcements using digital tools.
Track parent feedback and collaborate with school leadership to improve family satisfaction.
All other duties as assigned by the administrative team